Thank you for your patience and understanding in the aftermath of Hurricane Sandy.
Nassau County in Long Island, NY, where we are headquartered, was severely impacted. Our office was without power all last week. We worked from a hotel banquet room in Queens.
Fortunately, power was restored over the weekend to our office. Many of our employees, friends, and neighbors are still without power, heat, or hot water, while others have lost their homes or businesses due to flooding by the shores.
In my community, about one of every 15 homes was damaged by a falling tree. Almost every backyard has a fallen tree, and perhaps half of those knocked down power lines or are leaning on them.
It is comforting that our backup and failover facilities worked without any hiccup. Every advisor website, along with 50,000 client vaults, stayed up and available 24 x 7.
The Advisor Products staff prepared for and recovered well from the Sandy disaster, showing dedication and professionalism.
We have been tested by the worst hurricane to hit Long Island since 1938, and we have met the test. We are working hard to continue to provide the highest quality, always-available service.
If we missed your call due to our phone lines being impacted sporadically, please do not hesitate to email us.
We are grateful to the many of you who have expressed concern about the staff and our families.
Regards and we look forward to communicating again about better news soon.